AI replies are available on the Convert plan. Click here to upgrade your plan.
AI Replies help you quickly create thoughtful, personalized responses to your customers’ feedback. Instead of manually writing each reply, you can use AI Replies to reply faster and boost customer satisfaction with AI-generated, personalized responses.
Why use AI Replies?
Responding to customer reviews shows that you care and helps build trust. Using AI-generated replies, you can:
Save time while keeping your replies professional and personalized.
Strengthen relationships with your customers.
Encourage more shoppers to leave feedback by showing you’re engaged.
Loox’s AI reply assistant automatically drafts replies that match the tone and language of each review, so you can reply quickly without sacrificing quality.
Tip: Use AI replies as a starting point - edit and personalize your messages to reflect your brand’s unique voice.
How to use AI Replies
Follow these steps to generate and publish an AI-generated reply:
In "Manage Reviews", find the review you would like to reply to.
Click the three dots (...) and select "Reply".
Click the AI icon inside the reply box. Loox will automatically write a personalized reply based on the review’s content.
Review and edit the reply - You can edit it to fit your tone or add more details before posting.
Post your reply by clicking “Add Reply”. Your replies will appear publicly on the Product Reviews Widget. The customer will be notified by email when you reply to their review.
Note: Loox automatically detects the reviewer’s language and replies in the same one. If it can’t be detected, we will use your store’s main language.
FAQs
Q: Can I edit the AI reply before posting?
A: Yes! You can freely edit the generated text before posting it. You can also edit your reply after it has been posted.
Q: Does Loox translate AI replies automatically?
A: Yes! AI replies will automatically match the reviewer’s language. If it can’t be detected, the system uses your store’s main language.
Q: Can I reply privately?
A: No, any AI-generated reply will publicly appear on your store widgets.